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Topic: Customer Loyalty

Results

Analysis of resource based approach on the customer value and customer satisfaction and its implications on customer loyalty of organic products industry
2011 / IEEE / 978-1-4244-9655-6
By: Hasnelly;
The study on customer segmentation of customer relationship management in e-business
2011 / IEEE / 978-1-4244-9666-2
By: Zilong Chang; Haiyan Huang; Xiaoyong Lu;
On customer perceived value to supermarket
2011 / IEEE / 978-1-4577-0358-4
By: Song Hui; Feng Jun;
Bayesian Filters for Mobile Recommender Systems
2011 / IEEE / 978-1-61284-758-0
By: Divya, S.; Buveneswari, S.; Saravanan, M.; Ramya, V.;
Research on improving the customer loyalty of retail enterprises
2011 / IEEE / 978-1-4577-0536-6
By: Yingren Fan;
China's higher education quality management based on Six-Sigma management principles
2011 / IEEE / 978-1-4577-0536-6
By: Li Zhao;
Customer Segmentation and Evaluation Based on RFM, Cross-Selling and Customer Loyalty
2011 / IEEE / 978-1-4244-6581-1
By: Chaohua Liu;
Decision making of customer retention based on customer identification
2011 / IEEE / 978-1-61284-181-6
By: Luo Yan;
The Impact of Service Quality, Customer Satisfaction and Customer Loyalty in the Travel Agency Sector: Moderating Effect of Perceived Value
2011 / IEEE / 978-1-4244-6581-1
By: Kuo-Chien Chang; Nien-Te Kuo; Yi-Sung Cheng; Chia-Hui Lai;
The Determinants of the Operational Performance for Food Ingredient Suppliers
2011 / IEEE / 978-1-4244-6581-1
By: Hsu, S.Y.; Lee, C.C.; Lin, T.T.;
Construction of Travel Agency Service System Based on Service Management
2011 / IEEE / 978-1-4244-6581-1
By: Zhou Ting; Yang Zhi-qing;
Research on Customer Relation Management in e-Commerce Environment
2011 / IEEE / 978-1-4244-6581-1
By: Liu Haoqiang; Xiong Yuanbin;
A Study on Network Customer Loyalty Based on e-contact Centers
2011 / IEEE / 978-1-4577-0788-9
By: Guo Yi; Pan Hui Ming;
Customer Satisfaction Index Model Building and Empirical Research of Sports Fitness and Entertainment Industry
2011 / IEEE / 978-1-4244-6581-1
By: Bing Liu;
Research on the improvement of market competitiveness based on customer value
2011 / IEEE / 978-1-4577-0536-6
By: Yinhua Hu;
Is the Net Promoter Score a reliable performance measure?
2011 / IEEE / 978-1-4577-0628-8
By: Kristensen, K.; Eskildsen, J.;
A research on customer satisfaction with household appliances industry service
2011 / IEEE / 978-1-61284-449-7
By: Qian Yu; Xiao-lin Shan; Yin Bai;
The impact of service quality, customer satisfaction and loyalty in the restaurant industry: Moderating effect of perceived value
2011 / IEEE / 978-1-4577-0628-8
By: Chang, K.C.; Kuo, N.T.; Lai, C.H.; Cheng, Y.S.;
Maximizing the reliability of terminal service by vessel scheduling and quay crane assignment
2011 / IEEE / 978-1-4577-0628-8
By: Chan, F.T.S.; Ma, H.L.; Wong, C.S.; Chung, S.H.;
The gender bias of the Net Promoter Score
2011 / IEEE / 978-1-4577-0628-8
By: Eskildsen, J.K.; Kristensen, K.;
A reasearch of the evaluation index system in customer loyalty evaluation
2011 / IEEE / 978-1-4577-0308-9
By: Tie-Ke Li; Peng-Fei Shang; Qing-Gang Wei;
The effects of service quality and customer satisfaction on customer loyalty in steel company services
2011 / IEEE / 978-1-61284-449-7
By: Liao, K.H.; Li, Y.C.;
Personalized service based on Web Mining in E-commerce
2011 / IEEE / 978-1-4244-8165-1
By: Yandong Sun; Geng Huang;
Data mining application for customer segmentation based on loyalty: An iranian food industry case study
2011 / IEEE / 978-1-4577-0739-1
By: Malayeri, S.S.; Radfar, R.; Hajiha, A.;
Service quality, brand image and price fairness impact on the customer satisfaction and loyalty
2011 / IEEE / 978-1-4577-0739-1
By: Chi-Chuan Wu; Wei-Lun Hsu; Yin-Ju Chen; Shu-Hsien Liao;
CS-based Strategy for Chinese Commercial Banks in Service Marketing
2011 / IEEE / 978-1-4577-1541-9
By: Xilin Kuang;
A Case of Soft System Methodology (SSM): Interacting Aspect Modelling of Customer Satisfaction in Video Stream Service over Wireless and Mobile Network
2011 / IEEE / 978-1-4673-0060-5
By: Rahman, A.A.; Herman; Syahbana, Y.A.;
Storytelling for business blogging: A process on two path model
2011 / IEEE / 978-1-4577-1382-8
By: Chia-yen Wu; Han-yuh Liu;
Sustainable services in Closed Loop Supply Chains (CLSCs)
2011 / IEEE / 978-1-4673-0020-9
By: Zailani, S.; Shaharudin, M.R.;
Exploring Service Quality, Customer Satisfaction And customer loyalty in the Malaysian mobile telecommunication industry
2011 / IEEE / 978-1-4673-0020-9
By: Hilmi, M.F.; Chuah Hui Wen;
Study of methodology of E-business survey and analysis
2012 / IEEE / 978-1-4673-2207-2
By: Wu Xu; Wang Xiang;
A Customer Relationship Management ecosystem that utilizes multiple sources and types of information conjointly
2012 / IEEE / 978-1-4673-1703-0
By: Chang, E.; Hussain, O.K.; Dillon, T.S.; Ramakonar, V.;
A Study on the Relationship of Service Justice, Trust and Loyalty
2012 / IEEE / 978-1-4673-1992-8
By: Xiaojun Zhan;
An Empirical Study on the Relationship Marketing Mechanism: A Psychological Contract Perspective
2012 / IEEE / 978-1-4673-1992-8
By: HaiCheng Luo;
Outsourcing approach in CRM for small and medium businesses
2012 / IEEE / 978-1-4673-0024-7
By: Linwen Xu; Feng Qian;
The Study on the Impaction of Customer Service Needs on Customer Behaviors in E-Commerce Circumstances
2012 / IEEE / 978-1-4673-1992-8
By: Yi Li; Yue Yang;
The Impact of Online Shopping Service Quality on Customer Loyalty in Emerging Economies: The Case of Chinese Customers
2012 / IEEE / 978-1-4673-1992-8
By: Yi Lan Li; Xiao Hua Zhao; Hong Xia Si;
The relationship between service quality and customer loyalty at a telecommunication company in Malaysia
2012 / IEEE / 978-1-4673-0654-6
By: Yunus, Noor Azlina Mohamed; Othman, Abdul Kadir; Rahman, Baharom Ab;
The Challenge of Customer Experience Management
2012 / IEEE / 978-953-233-068-7
By: Tuckar, D.;
The relationship between loyalty program and customer loyalty in retail industry: A case study
2012 / IEEE / 978-1-4673-0654-6
By: Othman, Abdul Kadir; Rahman, Baharom Abdul; Zakaria, Ibhrahim;
Social analytics for mobile operators
2012 / IEEE / 978-953-233-068-7
By: Komadina, M.; Poldrugac, M.;
Research on the relationship between group-purchasing service quality and customer loyalty in hotel industry
2012 / IEEE / 978-1-4577-2025-3
By: Wu, Yue; Zhou, Yaqing;
Multifactor Customer Classification model for IP Transit product
2014 / IEEE
By: Samuels, Christophorus Ivan; Yosef, Ian;
Modelling Customer Loyalty in China's Smartphone Market Using Effective Factors
2015 / IEEE
By: Man, Ka Lok; Chong, Woon Kian; Li, Yao; Sun, Yan;
Does religiosity impact customer loyalty?—An exploratory research in China
2014 / IEEE
By: Tang, Gui; Li, Dong; Li, Jian; Zhang, Yun-tang;
Customer Loyalty to C2C Online Shopping Platforms: An Exploration of the Role of Customer Engagement
2014 / IEEE
By: Zheng, Xiabing; Cheung, Christy M.K.; Lee, Matthew K.O.;
Universal Design
2012 / Ashgate Publishing Group / 9781409440024
By: Jordi Montana; Francesc Aragall;
Advanced Database Marketing
2013 / Ashgate Publishing Group / 9781409444626
By: Kristof Coussement; Koen W. De Bock; Scott A. Neslin;
Action Research for Professional Selling
2014 / Ashgate Publishing Group / 9781409464082
By: Peter McDonnell; Jean McNiff;
The Out-of-Home Immersive Entertainment Frontier
2014 / Ashgate Publishing Group / 9781472426963
By: Michael Mascioni; Kevin Williams;
Building Customer Loyalty -- CPW
2011 / EBSCO
By: EBSCO Publishing;
Intrinsic and extrinsic quality attributes, loyalty and buying intention: an analysis for a PDO product
2006 / Emerald Publishing
By: Carlos Flavian; Carmina Fandos;
Grocery loyalty Tesco Clubcard and its impact on loyalty
2006 / Emerald Publishing
By: Karen Wilson; Jason J. Turner;
Service quality and training: a pilot study
2007 / Emerald Publishing
By: Daniella Ryding; Des Monk;
Consumer satisfaction
2008 / Emerald Publishing
By: Carlos Flavian; Carmina Fandos; Joel Espejel;
The influence of consumer involvement on quality signals perception
2009 / Emerald Publishing
By: Carmina Fandos; Joel Espejel; Carlos Flavian;
Primary and secondary store-loyal customer perceptions of grocery retailers
1998 / Emerald Publishing
By: R.H. Kiral; V.-W. Mitchell;
Food retailing loyalty schemes and the Orwellian Millennium
1999 / Emerald Publishing
By: Martin Evans;
Consumer loyalty in the restaurant industry
1999 / Emerald Publishing
By: Mona A. Clark; Roy C. Wood;
Budget fusion a profitable synergy of systems and people investment
1996 / Emerald Publishing
By: Milo R. Paich;
Shaping exit and voice an account of corporate control in UK sports
2007 / Emerald Publishing
By: Lynne Nikolychuk; Brian Sturgess;
The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry
2007 / Emerald Publishing
By: Nick Bontis; Lorne D. Booker; Alexander Serenko;
Effects of organizational and serviceperson orientation on customer loyalty
2009 / Emerald Publishing
By: Scott Colwell; Sandra HogarthScott; Depeng Jiang; Ashwin Joshi;
Transcendental marketing a conceptual framework and empirical examples
2009 / Emerald Publishing
By: Fredrik Nordin;
Laura Ashley An International Retail Brand
1994 / Emerald Publishing
By: Gary Warnaby;
Modelling the impact of customeremployee relationships on customer retention rates in a major UK retail bank
1997 / Emerald Publishing
By: Moira Clark;
Some moderating effects on the service qualitycustomer retention link
2003 / Emerald Publishing
By: Chatura Ranaweera; Andy Neely;
The effects of service failures and recovery on customer loyalty in eservices
2009 / Emerald Publishing
By: Rui Sousa; Christopher A. Voss;
Applying loss aversion to investigate service quality in logistics
2010 / Emerald Publishing
By: ChuangMin Chao; KuoChien Chang; MuChen Chen; ChiaLin Hsu;
Have the big boys with tough toys ads had their day
2004 / Emerald Publishing
The personal touch keeping loyalty in hand
2004 / Emerald Publishing
Keep asking the customer
2004 / Emerald Publishing
Securing customer loyalty
2005 / Emerald Publishing
Loyalty cards and customer behaviour
2005 / Emerald Publishing
Loyalty marketing boring or booming
2006 / Emerald Publishing
Competitive banking
2007 / Emerald Publishing
Have you got the bug
2008 / Emerald Publishing
How not to let business slip away
2010 / Emerald Publishing
Emarketers seek higher peaks
2011 / Emerald Publishing
Relationship selling and customer loyalty an empirical investigation
2000 / Emerald Publishing
By: Brian D. Foster; John W. Cadogan;
How eCRM can enhance customer loyalty
2003 / Emerald Publishing
By: Liz LeeKelley; Robin Mannicom; David Gilbert;
Assessing customersalesperson interactions in a retail chain differences between city and country retail districts
2003 / Emerald Publishing
By: Amy Wong; Amrik Sohal;
Customer loyalty and the effect of switching costs as a moderator variable
2005 / Emerald Publishing
By: Serkan Aydin; mer Arasil; Gkhan zer;
Shoppers satisfaction levels are not the only key to store loyalty
2005 / Emerald Publishing
By: Inka Havrila; Lszl Knya; Mario J. Miranda;
The four Cs of customer loyalty
2005 / Emerald Publishing
By: Jennifer Rowley;
Effect of gender on customer loyalty a relationship marketing approach
2006 / Emerald Publishing
By: Nelson Oly Ndubisi;
Relationship marketing and customer loyalty
2007 / Emerald Publishing
By: Nelson Oly Ndubisi;
The moderating effect of brand image on public relations perception and customer loyalty
2008 / Emerald Publishing
By: AnTien Hsieh; ChungKai Li;
Are supermarket shoppers attracted to specialty merchandise rewards
2008 / Emerald Publishing
By: Lszl Knya; Mario J. Miranda;
Understanding and profitably managing customer loyalty
2008 / Emerald Publishing
By: Mike Nicholson; Graham Coates; Robert Gee;
Modelling the consequences of eservice quality
2008 / Emerald Publishing
By: Keyoor Purani; Sunil Sahadev;
Value, satisfaction, loyalty and retention in professional services
2009 / Emerald Publishing
By: Russell Abratt; Art Weinstein; Rene Trasorras;
Implementing relationship marketing supermarkets perspectives
2010 / Emerald Publishing
By: Ralph Koschek; Georgina Whyatt;
The need for economic and preeconomic marketing controlling
1995 / Emerald Publishing
By: Hans Hser; Roland Helm;
Mail myopia or examining financial services marketing from a brand commitment perspective
1998 / Emerald Publishing
By: Fiona Debling;
Can loyalty schemes really build loyalty
1998 / Emerald Publishing
By: Lisa OMalley;
Implementing, monitoring and measuring a programme of relationship marketing
1999 / Emerald Publishing
By: Adam Lindgreen; Ian Crawford;
Relationship marketing a concept beyond the primary relationship
1999 / Emerald Publishing
By: Jay Kandampully; Ria Duddy;
Consumer trust, perceived security and privacy policy
2006 / Emerald Publishing
By: Miguel Guinalu; Carlos Flavin;
Logistics service quality a new way to loyalty
2008 / Emerald Publishing
By: Mara Fuentes Blasco; Gloria Berenguer Contr; David Servera Francs; Irene Gil Saura;

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