Your Search Results

Use this resource - and many more! - in your textbook!

AcademicPub holds over eight million pieces of educational content for you to mix-and-match your way.

Experience the freedom of customizing your course pack with AcademicPub!
Not an educator but still interested in using this content? No problem! Visit our provider's page to contact the publisher and get permission directly.

Evaluation of User-Satisfaction in Online Shopping Web Services with TCP Variables

By: Ito, Y.; Tahara, T.;

2011 / IEEE / 978-1-4577-0531-1

Description

This item was taken from the IEEE Conference ' Evaluation of User-Satisfaction in Online Shopping Web Services with TCP Variables ' For service level agreement over company networks or community ones, this paper studies evaluation of a user-satisfaction with objective TCP variables in an online shopping Web service by experiment. In this experiment, the authors measure 31 variables concerned with TCP performance and assess a user-satisfaction for three actual Web services. Then, to clarify relationship between the user-satisfaction and the objective TCP variables, they utilize multivariate statistics: the principal component analysis and the multiple regression analysis. The experimental results show that the user satisfaction can be estimated with three or four objective TCP variables in the online shopping service.