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User evaluations to guide the design of an extended personal service environment for mobile services

By: Biernans, M.C.M.; Lankhorst, M.; van Kranenburg, H.;

2001 / IEEE / 0-7695-1318-2

Description

This item was taken from the IEEE Conference ' User evaluations to guide the design of an extended personal service environment for mobile services ' This paper describes ongoing research on designing and developing personalised mobile services. An iterative research approach on technology push and user pull is applied. The technology push strand uses a top down approach of designing a Personal Service Environment (PSE) for mobile services. The PSE is defined as an environment that assists a user in finding, adapting and using services that fulfil his needs, given his personal profile, his mobility and his context. The user-pull strand conducted user evaluations to gain insights into tailoring behaviour of end-users. In order to derive user-tailoring data for PSE design, a questionnaire on personalisation of cellular phones was conducted. When combining these two approaches, both useful and usable personalised mobile services can be developed.